Ordering:

All orders are placed on mutual agreement between CV. Udayana Indonesia and buyer. Due to the high value of the products that we sell, all new items are considered special order items and are not returnable. In many cases, these special order items are built on pre order basis such as colour preferences, cable lengths, connector, etc and therefore 50% deposits and/or full payment is required and taken at the time of the order. 
Once the deposit and/or full payment has been accepted, the item on order is non cancelable.
CV. Udayana Indonesia has the right to NOT process the order if the 50% deposit has not received. 

Warranty:

All new items are covered by the manufacture warranty NOT CV. Udayana Indonesia. The warranty period is varies between 2-5 years. The warranty is valid only on manufacturer’s defects from the date of purchase from CV. Udayana Indonesia. Further, this warranty only covers the material and workmanship NOT including the shipping charges.
The warranty does not cover product failure because of misuse, failure to follow operating instruction, abuse or use with improper or faulty equipment. Also, the warranty is not any good after you open any product that is not intended to be opened – Please do not try to repair or fix this product yourself.

Damage Claims:

Any and all claims of damaged must be reported immediately and noted on the bill of lading at the time of receipt. Concealed damaged must be reported within 24 hours of delivery of the product. 

Mode of payment:

We accept only telegraphic transfer to our bank account. This method is the easiest and safest for both parties. Once the deposit and or full payment is receipt to our bank account, we will process the order.

Delivery:

We will deliver the item when the full payment has hit our bank account. Should the buyer miss to complete the full payment within 60 days from the notification, CV. Udayana Indonesia and/or the manufacture has the right to cancel the order.

Disclaimer:

Prices and availability are subject to change without notice. All trademarks and trade name used herein are the property of the respective owners.